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Customer Service

To reach customer services for Mteryti® or Mteryti® Folic 5

1-855-Mteryti (1-855-683-7984)
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Medical Information, Questions or Concerns

1-855-722-7734
To reach our medical information service, click here

General information

Duchesnay USA Inc.
919 Conestoga Road
Building One, Suite 203
Rosemont, PA 19010

 484-380-2641
 484-380-2658
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Shipping/Account Q&A

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Do I need to create an account to make a purchase?
You are not required to create an account in order to make a purchase, but creating an account is a quick and easy process when checking out. The information you provide will allow us to serve you better.
How do I create an account?
Creating an account is quick and easy: when checking out on the Checkout page, simply check the box next to Register Account and enter an account password.

Important: Please be sure the information you provide is correct and that there are no grammatical errors in your address. This will allow us to provide you with the timeliest service possible.
Are there any password restrictions?
Your password must contain a minimum of 6 characters. We strongly suggest using both numbers and letters for better security.
How can I verify my account?
To verify your account and all personal information, simply enter the email address and password you used when you signed up.
Forgot your password?
If you forget your password, simply click Forgot your password on the Customer page. You will be asked to enter your email address (the one provided at sign-up). Once entered, click Submit and you will receive a password reset request by email. Simply follow the instructions provided in this email to reset your password.
Forgot your username?
If you forget your username, simply click Forgot your username on the Customer page. You will be asked to enter your email address (the one provided at sign-up). Once entered, click Submit and you will receive your username by email.
How do I change my password?
To change your password, simply go to the Customer page and click Edit Account. You will be asked to enter your new password twice before being allowed to submit the change.
What do I do if I forget my email address?
If you forget your email address, you will need to create a new account or contact our Customer Service team at This email address is being protected from spambots. You need JavaScript enabled to view it.
How do I change my email address?
To change your email address, simply go to the Customer page and click Edit Account. Replace the actual email by your new email and click to save.

Account


Can I review my order history?
To review your order history, simply go to the Customer page and click Order History to view your past purchases.
How can I permanently close my account?
To close one or several accounts, Please contact our Customer Service team directly at This email address is being protected from spambots. You need JavaScript enabled to view it..
What fields are required for delivery?
In order to ensure delivery of your order, we require a valid delivery address in the United States. This is the most important piece of information for us.
I would like to change my postal code; is this possible?
If you have purchased an item and it is in the shipment stage, it is important that you contact our Customer Service team as soon as possible at This email address is being protected from spambots. You need JavaScript enabled to view it..
What billing address will you use?
Once you enter your credit card information, you will be asked to provide a corresponding mailing address. Please note that the billing address for both Mteryti.com and your credit card must be identical.

Returns


Mteryti® products are non-returnable unless damaged or defective. Should you have any questions, please contact our Customer Service team at This email address is being protected from spambots. You need JavaScript enabled to view it..

Payment & shipping


What are my payment options?
We accept the following credit cards through PayPal payment services:
  • Visa
  • MasterCard
  • American Express

*All prices are in U.S. currency.

Is it possible to have orders shipped outside the United States?
Regrettably, Duchesnay USA cannot ship Mteryti® products outside of the United States and Puerto Rico.

About Duchesnay USA

Duchesnay USA is a specialty pharmaceutical company with a long-standing commitment to women’s health. Until recently, we focused on filling the void in terms of scientific research and education and on developing pharmacological solutions that are safe and effective for use during pregnancy and breastfeeding.

Today, Duchesnay has broadened its portfolio of products to offer safe and effective therapeutic options that meet the health and quality of life needs of women and their family members at different stages of their lives.

For more information about Duchesnay USA, please visit www.DuchesnayUSA.com.